Important Warranty Information

IMPORTANT WARRANTY INFORMATION

Physical damage and liquid/water damage are not covered under warranty. This includes:

• Cracked or broken screens
• Bent devices
• Liquid exposure
• Impact damage from drops
  

Even if a fault existed before the damage occurred, we can only assess the condition of the device as received. If the device shows physical damage upon arrival, the warranty may be voided.

If any third party has repaired, opened, or modified the device without prior approval from us, the warranty may also be invalidated.

Devices returned for warranty assessment that are found not to be covered may incur a $20 shipping and handling fee.

Returns within the 30-day change-of-mind period may also incur a $20 shipping and handling fee, although this is usually waived at our discretion.

Device Return & Warranty Process

Please complete the return form before sending your device to us.

For warranty claims:

We will first attempt to repair the device.
If repair is not possible, we will replace the device.
If replacement is unavailable, a refund will be issued.

Outside the 14-day return period, refunds or upgrades will only be offered if we are unable to repair or replace the device.

Estimated Processing Times

Standard Repairs / Returns
1–2 business days from the time we receive the device until it is shipped back or refunded.
Complex Logic Board Repairs
Approximately 7–10 business days

This includes issues such as:

• No Service / Signal faults
• Earpiece or audio IC issues
• Certain charging or battery faults
• Power-related motherboard repairs

Before Sending Your Device
PLEASE:
Turn OFF “Find My iPhone” before shipping your device
Backup your data before sending the device
Package the device securely

IMPORTANT:

All devices must be shipped with Signature Required courier service.