Phonix Guarantee

Phonix Guarantee

We are proud of the products we sell and want every customer to purchase with confidence.

Our Phonix Guarantee means that if you are not completely satisfied with your device, you can return it for a replacement or refund according to our return policy.

14-Day Return Policy

We offer a 14-day return policy on all refurbished/pre-owned devices we sell, provided the product is returned in its original condition.

Every device is carefully tested and inspected before shipment to ensure it arrives in the condition described. Once you receive your order, please inspect the device and contact us immediately if there are any issues.

Please note:

The 14-day return policy does not apply to brand-new accessories or products sold as brand new.
Returns for non-fault reasons may be subject to a $20 handling/restocking fee.

Refunds will be processed using the original payment method within 3 business days after the returned product has been received and inspected.

12-Month Warranty

All refurbished devices include a 12-month warranty covering hardware faults under normal use.

If your device develops a hardware-related issue during the warranty period, simply contact us and our team will help resolve the problem as quickly as possible.

Warranty Process
Within 14 days of purchase: we may provide a prepaid return courier label.
After 14 days: return shipping costs are the customer’s responsibility.
Once the issue is confirmed, we will repair or replace the device within approximately 5 business days.
If repair or replacement is not possible, a refund may be offered.
Warranty Exclusions

The warranty does not cover:

• Physical damage
• Water or liquid damage
• Misuse or accidental damage
• Excessive wear and tear
• Damage caused by drops or impacts
• Unauthorised repairs or modifications
  

Please do not attempt to repair, unlock, or disassemble the device yourself, or through a third-party repairer, without contacting us first, as this will void the warranty.